FAQ's | Camp O Cruises

Faqs - Refundable vs. Non-refundable

What does "non-refundable" mean for my cruise booking?

A non-refundable booking means that should you choose to cancel your cruise for any reason after it has been confirmed, you will not receive any refund for the amount paid. This policy is in place to allow us to offer competitive pricing and secure your preferred cabin and sailing date.

Is the $100 change fee per booking or per guest?

The $100 change fee is applied per guest. So, for example, if there are two guests on the booking and you wish to change, the total change fee would be $200 ($100 x 2).

I understand it's non-refundable if I cancel, but what if I need to change my cruise dates or itinerary?

If you wish to change your cruise dates, itinerary, or any other significant detail after your booking is confirmed, a change fee of $100 per guest will be applied. This fee is in addition to any difference in fare for the new cruise.

Are there any circumstances where the $100 change fee might be waived?

Generally, the $100 change fee is applied to all voluntary changes. In very limited and documented cases of unforeseen circumstances (e.g., severe medical emergency with official documentation, death in the immediate family), exceptions may be considered on a case-by-case basis. However, this is not guaranteed and requires significant supporting documentation. Travel insurance is highly recommended to cover such eventualities (see Q9).

Why is there a $100 change fee per guest?

The $100 per guest change fee helps cover the administrative costs associated with modifying confirmed bookings. Non-refundable fares are often offered at a lower price point, and this fee helps us manage the operational impact of changes while still providing attractive pricing.

What if I need to change the name of a guest on the booking? Does the $100 change fee apply?

Minor name corrections (e.g., correcting a misspelled name) may be possible without the full change fee. However, significant name changes (e.g., replacing one guest with another entirely) will be treated as a change to the booking and will incur the $100 per guest fee for the guest being changed, subject to airline and other supplier policies if flights are included.

Can I just forfeit my original booking and re-book a new cruise to avoid the change fee?

If you choose to cancel your original non-refundable booking, you will forfeit the entire amount paid for that booking. If you then wish to book a new cruise, it will be considered a completely new reservation at the prevailing rates, and the non-refundable terms and conditions for the new booking will apply. You will not be able to transfer any funds from your forfeited booking to a new one. In most cases, paying the $100 per guest change fee is more economical than forfeiting the entire cruise fare.